Cancellation and Refund Policy

A subscription to the Aidotics BMS software, priced per user per month. Prices are exclusive of GST. GST is shown on your invoice. Payment is processed by Razorpay.

Where a trial is offered, no subscription fee is charged during the trial period.

A ₹2 charge is taken to verify your bank account and to set up the recurring payment mandate. This is a bank verification charge, not a subscription payment. It is not refundable.

If you cancel during the trial, the mandate is never debited for a subscription fee.

You may cancel at any time from your account in Aidotics BMS.

What happens when you cancel:

• your subscription does not renew;
• your access continues until the end of the period you have already paid for;
• the recurring payment mandate is cancelled.

Cancel before your renewal date. If a renewal is processed before you cancel, that period is charged and is not refundable.

If you cancel the mandate at your bank without cancelling in the application, your subscription is not cancelled. You may accumulate unpaid fees and your account may be suspended.

Fees are not refundable.

Once a subscription period has been charged, no refund is given in whole or in part. This includes:

• unused time remaining in a paid period;
• unused user seats;
• a period during which you stopped using the software;
• an annual plan cancelled part-way through, including the free month;
• the ₹2 bank verification charge;
• onboarding, configuration, data migration or custom development fees.

This is a business software subscription. The no-refund position is disclosed here, on the checkout page, and in the Platform Terms of Service, which you accept at registration.

Where your account holds a wallet or credit balance purchased in advance:

• the balance is stored value usable within Aidotics BMS;
• it is not cash, is not transferable, and cannot be withdrawn;
• on cancellation, the balance remains valid for 12 months and is restored if you reactivate within that period;
• after 12 months without reactivation, the balance lapses;
• no cash refund of a balance is given at any time.

We will correct our own errors. A refund is issued where:

• you were charged twice for the same period;
• a charge was taken after a valid cancellation was completed;
• a technical billing error occurred.

Write to bmssupport@aidotics.in with the payment reference. Approved refunds are returned to the original payment method through Razorpay. Bank settlement usually takes 5 to 10 working days and is outside our control.

Where a payment fails, we may suspend paid features after notice. Suspension does not cancel your subscription or cancel accrued fees.

Raise any billing concern with us first. A chargeback raised without contacting us may result in immediate suspension. Where a chargeback is raised, we will provide the payment provider with your registration record, your acceptance of these terms, and the payment authorisation.

Billing: bmssupport@aidotics.in
Grievance Officer: Sneha, Director · grievance@aidotics.in · 9310433362