Aidotics BMS

Delete your account and data

Last updated: 7 September 2026

Aidotics Private Limited · WeWork DLF Forum, Cybercity Phase III, Gurugram, Haryana 122002

Version 2.1 · Effective 7 September 2026

This page explains how to delete your Aidotics account and what happens to your data. It applies to the Aidotics Partner app and the Aidotics BMS app and web application.

Aidotics Partner app

In the app: Settings → Delete Account.

By email: write to partnersupport@aidotics.in from your registered email, or from an email address you can verify, stating your registered mobile number. We will confirm your identity before acting.

Aidotics BMS — bureau staff

Staff accounts are created and controlled by the care business that employs you. To have your account closed, ask your bureau administrator.

To ask about the personal data Aidotics holds about you as a staff user — your name, login records, device identifier — write to grievance@aidotics.in.

Aidotics BMS — business accounts

Write to bmssupport@aidotics.in from your registered email. We will confirm your authority to act for the business before closing the account.

What happens when your account is deleted

Your account is closed and deactivated. You can no longer sign in. Bureaus stop seeing your profile. You stop receiving duty offers and notifications.

Your records are retained in our systems in a deactivated state, not immediately erased. We do this because we are required to keep certain records, and because a deleted account cannot be separated from records needed for tax, legal and dispute purposes.

What is retained, and why

Retained	Why
Identity and verification documents	Legal and compliance obligations, and to resolve any dispute about a completed duty
Duty, attendance and arrival records	Payment disputes and legal claims
Payment and invoice records	Indian tax law requires 8 years
Complaint and incident records	Until the matter and any limitation period concludes
Account identifiers	To prevent a banned account being recreated

Retained records are not used to offer you work, are not shown to bureaus, and are not used for any new purpose.

What we cannot recall

If a bureau has already shared your profile or documents with a client, that file left our systems when it was sent. We cannot recall it or delete it. Deleting your account stops any future sharing through the app.

Ask for a copy of your data

Write to grievance@aidotics.in. We do not have an automated download. We prepare your data by hand and send it to you in a readable format.

Timelines

Stage	Timeline
Acknowledgement	Within 48 hours
Account deactivated	Within 7 days of identity confirmation
Response to a data copy request	Within 30 days

Questions

Grievance Officer: Sneha, Director · grievance@aidotics.in · 9310433362